Have you ever felt the gut-wrenching panic of discovering a negative review for your services that you can’t address or can’t even make sense of? Or maybe you’ve tried to remove a negative review for your practice that was clearly meant for another business altogether, but with no success.
Reviews affect your business for years to come, and situations like this are all too common.
Businesses large and small, including doctors’ practices and clinics, live and die by their online reputations. Realistically, genuine negative reviews can happen and may at times even be helpful, especially if you’re able to reach out to the reviewer.
But unfair, fake, or exploitative negative reviews for doctors mislead potential patients and are certainly not helpful.
Unfair or disingenuous reviews can improperly skew a potential new patient’s view of your practice, causing them to look elsewhere for their care, even if the reviews don’t accurately reflect who you are and what you do.
At FeedbackClarity, we understand how frustrating and difficult managing your online reputation is, and how greatly it affects your business. We know negative reviews can keep you up at night and greet you in the morning when you wake up.
Our team, with over 20 years of experience dealing with fake, unfair, and exploitative reviews, formed because we don’t think business owners, especially doctors, should have to spend their time and energy chasing down negative reviews and convincing unresponsive review platforms to remove them.
We know how to remove negative reviews for doctors and their practices, and we want to be your team to make it happen. We want to share our extensive experience with you, leaving you time to actually run your practice and spend time with your patients. We’ve learned how to navigate the complicated and time-consuming processes of getting unfair and fake negative reviews removed from the many review platforms on the web.
We’ll spend the hours on the phone, take responsibility for all the emailing, and pursue the review platforms to remove the negative reviews that are muddying your online reputation and costing you patients and income. We’ll handle contacting the major review websites and use our experience to get the results your business needs.
While there is no magic wand to wave negative reviews away, persistence and experience work wonders. Our experience has shown that you will see up to a 60% reduction in negative online reviews. That’s enough to significantly affect your online reputation, and your star rating!
Unfortunately, in the game of online reviews, the deck is stacked against you, the business owner.
The rate of positive reviews left on review websites has been declining steadily for several years. Add to that the increase in negative review rates that began during the pandemic in 2020, and the problem compounds.
Whatever the reason for these changes—whether it’s review fatigue, more critical customer bases, or something else—businesses are suffering. Add to that fake reviews, exploitative reviews looking for compensation, and reviews mistakenly left for totally different businesses, and managing your online reputation becomes a maddening prospect.
If that weren’t enough, another factor making the management of your online reputation difficult is the review platforms themselves.
Despite the overall decrease in positive reviews and increase in negative reviews, these platforms generally do not allow businesses to solicit positive reviews from patrons.
Some will solicit positive reviews for you, but the fact is they have no stake in succeeding. A negative review is just as valuable to them as a positive review, if not more so since negative reviews are often longer and more…exciting. They have no incentive to diligently seek after positive reviews. After all, it’s not their business that’s hurting.
In the same vein, review platforms have very little motivation to remove negative reviews, even of the fake or unfair variety. All content is good content for them; they want to accumulate as many unique reviews as possible to provide content for their platform, giving preference especially to reviews that are lengthy, entertaining, or shocking.
Employees are incentivized to do nothing to help you, the business owner, remove this content. The hours of phone calls, submitting appeals, and constant fighting to keep your requests in consideration is a frustrating and time-consuming enterprise.
Any time you or your employees spend chasing after review websites to remove these negative reviews is time not spent helping patients or taking care of the many administrative responsibilities in a doctor’s practice. And lastly, but not insignificantly, there’s the added stress of dealing with this on your own.