The Autobarn Subaru of Countryside

✅ Removed 55 Negative Reviews in the first 90 days.
✅ Brought 150+ positive reviews to the front.
✅ Increased natural search rank.
✅ Increased sales by 20% in 2020/2021.

Company Profile

The Autobarn Subaru of Countryside is a long-standing high-volume Subaru dealership that’s been in business for over 20 years. They have grown a reputation as the premier Subaru dealership in Illinois with one of the largest selections of Subaru cars and parts available. They have won countless awards over their years in business and have helped thousands upon thousands of customers with top-quality Subaru vehicles. Reputation is what sets them apart, and their 1000+ reviews on Google shows just that.

Challenge Faced

The Autobarn of Subaru had a unique problem. They typically had a high 4.7+ star rating which was the backbone of their business and growth: top-notch customer service. They would go above and beyond to help their customers but found that negative reviews were pouring in from people who never shopped. After some investigation, they started to find that some upset customers would go to great lengths to defame their name and had their friends and relatives leave fake negative reviews to try to hurt their reputation.

Our Solution

Our legal team at FeedbackClarity was ready to take on the defamation-based reviews as they were not only fake but also illegal. Our team of attorneys consulted on the best approach with our removal specialists and we got to work. At the same time, we signed The Autobarn Subaru up for our Feedback Generator package to boost their rankings and sales.

FeedbackClarity removed 55 fake negative reviews and helped restore The Autobarn Subaru’s reputation within the first 90 days. Some of these reviews were years old and it was good to see things cleaned up. At the same time, the FeedbackClarity Survey Feedback Generation tool increased positive customer feedback.

The Autobarn of Subaru reported an increase of 20% in sales during 2020 and 2021. While we alone cannot take credit for that growth, we saw that their rank for Subaru dealerships on Google had risen bringing in more customers.

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